Refund policy

Change-of-mind returns

Don Miele does not accept returns for change of mind. Opened products are not eligible for an ordinary or change-of-mind return.

Damaged, expired, faulty or incorrect products

If a product arrives damaged, expired or faulty, or if Don Miele supplies the wrong product or order, the customer may choose a replacement or refund where applicable.

Return shipping

Don Miele will cover reasonable return-shipping costs when a return is required because a product is faulty, damaged or expired, or because Don Miele supplied the incorrect product or order.

Return instructions

Please contact Don Miele for return instructions before sending any item back. Do not send a return to an address that has not been provided or approved by Don Miele.

Refund process

Where physical inspection is required, Don Miele will first receive and inspect the returned product, including its condition and whether it has been opened where relevant. Once a refund is approved, Don Miele will process it to the original payment method. Customers should allow approximately 5–10 business days after approval for the refund to appear, depending on the payment provider or bank.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.